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Renault India launched MY Renault App to enhance customer experience and engagement

Pavitra Shankhdhar September 7, 2017 Leave a Comment News
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Renault India has launched customer-centric, user friendly MY Renault App for their existing users. Renault is one of the fastest growing automobile company in India. My Renault App offers more then 60 features including online service appointments, easy access to dealerships & customer care service, history of vehicles, interactive user manual for vehicles, personalized reminders & notifications, digital vaults for document storage and convenient e-payment facility.

Speaking about the new service offering, Mr. Sumit Sawhney, Country CEO & Managing Director, Renault India Operations, said, “Customers are at the centre of our business strategy, and at Renault, every decision is made keeping the evolving customer trends in mind. This includes our product strategy, rapid network expansion and innovative and clutter-breaking initiatives, which are all aimed at ensuring customer delight. In line with the increasing popularity of digital platforms among Indian consumers, we are delighted to launch the ‘MY Renault App’, offering a seamless and convenient ownership experience to our customers. The App will supplement existing product specific Apps and will be offered at no cost to all existing Renault customers.”

MY Renault App is available on both android and iOS platform. The concept and design has been developed in India for best serve the Indian customers’ requirements. The app facilitates extremely user-friendly services like engagement with customers through personalized communication. The feature industry-first is for e-commerce purpose. This feature will enable Renault customers to explore personalization options for their vehicles. It also avail exclusive offers specially designed for their cars.

To involve dealers in the process App is connected with the Renault Connect and Renault’s Dealer Management System (DMS). Once you open the App it will ask you for login and registration.

 

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Pavitra Shankhdhar

Pavitra is a tech writer, passionate about gadgets and cars. He is the brain behind the Wheelyard. His dream is drive supercars.

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